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NEW QUESTION 49
U+ Bank, a retail bank, wants to include offer related images in the emails that they send to their qualified customers.
As a decisioning consultant, what best practice must you follow to include images in the emails?
- A. Attach images to the email
- B. Embed images in the email directly
- C. Host images on an external server
- D. Provide links to images in the email
Answer: C
NEW QUESTION 50
U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website. The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.
Select the correct suppression rule for the requirement: If a customer is presented on the website with the same offer five times in the last 14 days, do not show the same offer to that customer for the next 10 days.
- A. Suppress an action for 10 days if there are five impressions for any channel in the last 14 days
- B. Suppress an action for 10 days if there are five impressions for web channel in the last 14 days
- C. Suppress an action for 14 days if there are five rejects for web channel in the last 10 days
- D. Suppress a group of actions for 10 days if there are five impressions for any channel in the last 10 days
Answer: B
NEW QUESTION 51
A customer contacts a bank to resolve a credit card dispute. After dispute resolution, Next-Best-Action displays a set of sales offers that a Customer Service Representative can present to the customer.
Which feature of Next-Best-Action helps the Customer Service Representative decide on the offer to present to the customer?
- A. Call intent detection
- B. Interaction history
- C. Offers ranking
- D. Dispute handling strategy
Answer: C
NEW QUESTION 52
You are the decisioning consultant on an Al-powered one-to-one customer engagement implementation project. You are asked to design the next-best-action prioritization expression that balances the customer needs with the business objectives.
What factor do you consider in the prioritization expression?
- A. Customer contact policy
- B. Offer relevancy
- C. Offer eligibility
- D. Predicted customer behavior
Answer: D
NEW QUESTION 53
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